Repeat Prescriptions Protocol

Patient’s Repeat Prescriptions Protocol


•Requests for repeat prescriptions can be made in person, by letter or online

•You can order items which are listed on the right hand side of your repeat prescription computer slip.

•Please remember it is your responsibility to ensure you order your repeat medication on time and allow adequate time for your request to be processed.

•Always allow extra time for weekends and public holidays.

•Your prescription should be ready for collection up to 48 hours of the practice obtaining your request. Please allow 48 hours for collection (this excludes week-ends and public holidays)

•The practice cannot be held responsible for any delay of your request, nor any technical failure of the system.

•It is the patients’ responsibility to ensure repeat prescriptions are ordered in adequate time.

In Person requests

•Please tick or highlight which drugs are required on the B side (right hand side) of the repeat prescription script.

•Hand the ticked repeat script to the reception and your request will be processed up to 48 hrs

Post requests

•Letters for requests should enclose a stamped addressed envelope for return.

•Please note for postal requests please allow extra time, in the event of postal and/or technical problems.

Online request

•Come to the reception and you will be issued with a welcome letter containing the appropriate web address and your personal access code.

Request for a medication that was previously issued as an acute “one-off” prescription

•If you wish a Special Request item, example a previous acute prescription, please state clearly what this is for i.e. hay fever etc, your GP will then decide if a prescription is appropriate. Using the request slips from the reception. This may take 48-72 hours.

•Administrative staff who receives your request have been trained to issue prescriptions but they do not have in depth medical knowledge, so please ensure that you provide as much detail for Special Request item as possible.

•Please note it is not possible to order the contraceptive pill or hormonal replacement therapy as a repeat prescription and patients should see the Practice Nurse for this.

•Acute items ordered through nominated pharmacy will only be accepted if the patients calls the surgery to confirm their request with the pharmacy.

Hospital requests for change of medications

•When you are discharged from hospital you should normally receive 14 days-supply of medication, this gives you enough time to pass your discharge letter for any changes in your medication.

•On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery before your supply of medication has run out.

•Housebound patients can make this request via phone or their carer’s can bring in the relevant letters to the surgery.

•Hospital requests for change of medication will be checked by the GP first, and if necessary your GP will issue you with a Prescription.

Review of your Repeat Medication

•The GPs will review your medication, regularly, which may involve changes to your medications, in accordance with Clinical Commissioning Group (CCG), other National Medicines Organisations and best clinical practice.

•Please be reassured that this will not affect your treatment.

•Repeat medications which the GP deems inappropriate will not be automatically re-issued even if started by a previous GP from the patient’s old surgery.

•Patients are encouraged via messages on the right hand side of the prescription, Practice newsletter and Posters in the Surgery, to tell the GP or Receptionist if they are no longer taking a repeat medication.

•Review of your repeat medications is done annually and will be done face to face with a GP.

 Loss or stolen prescriptions/medications

•Patients who have lost or had stolen prescriptions for medication liable to abuse, they may be asked to notify the police.

•They may be asked to obtain an ‘incident or crime number’.

•A further prescription may be issued based on the discretion of the GP. You must put this in writing.

•This not an automatic right i.e. to obtain a repeat for a lost or stolen prescription.

Electronic Prescription Service

•The Electronic Prescription Service allows your prescription to be sent electronically to a pharmacy of your choice.

•To sign up, you need to speak to your preferred pharmacy and complete a form to confirm that they can receive your prescription directly.

•Once you have signed up, your chosen pharmacy will receive your prescription electronically and you will NOT have to pick up your paper prescription from us.

•If you have already nominated a pharmacy, your prescription will be sent to them electronically unless you tell us otherwise. If you need to obtain a paper prescription for any reason, just let us know at the time of ordering.

•This service is optional and you can continue to collect paper prescriptions as you do now if you prefer.

Repeat Dispensing Service


•Please ask Receptionist for more information


A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.